AI Policy
Our commitment to responsible and transparent AI usage
Overview
At Kinovu, we use artificial intelligence to enhance our services and provide better assistance to our clients. This policy outlines how we use AI in our chat system and other services, and your rights regarding AI interactions.
Data Collection and Usage
When you interact with our AI chat system, we collect and process the following information:
- Your name and contact details provided during chat initialization
- The content of your messages and conversations
- Technical data necessary for providing the service
This information is used to:
- Provide immediate assistance through our AI chat system
- Improve our AI models and service quality
- Follow up on your inquiries when necessary
- Maintain a record of our interactions
AI Capabilities and Limitations
Our AI chat system:
- Can provide general information about our services
- Can assist with basic technical queries
- Will identify itself as an AI assistant
- May not be able to handle complex or emergency situations
- Will escalate to human staff when necessary
Your Rights
You have the right to:
- Know when you are interacting with AI
- Request human intervention at any time
- Access, correct, or delete your chat history
- Opt out of AI-driven features
- Understand how your data is used
Data Protection
We implement strict security measures to protect your data:
- End-to-end encryption for chat communications
- Secure storage of conversation history
- Regular security audits and updates
- Limited staff access to personal information
- Compliance with relevant data protection regulations
Contact Us
If you have any questions about our AI policy or how we use AI in our services, please contact us at contact@kinovu.com